Privacy Policy

Pristine Cleaning is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information that is necessary for us to provide you with our services. The types of personal information we may collect include:

  • Name

  • Contact details (email, phone number, address)

  • Payment information

  • Information about your cleaning requirements and preferences

  • Any other information you provide directly to us

How We Collect Personal Information

We collect personal information in various ways, including:

  • Directly from you when you contact us, request a quote, book a service, or communicate with us through our website or social media platforms.

  • Automatically through our website, including IP addresses, browser types, and information about how you use our website.

  • From third-party sources, including Facebook and Google, when you engage with our ads or services through their platforms.

Use of Personal Information

We use the personal information we collect for purposes including:

  • Providing our cleaning services to you.

  • Processing payments and managing your account.

  • Responding to your inquiries and requests.

  • Improving our services, website, and customer experience.

  • Sending you promotional materials, offers, or updates (you can opt out at any time).

  • Analyzing our marketing efforts and website traffic.

  • Complying with legal obligations.

Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers who assist in delivering our services.

  • Third-party platforms like Facebook and Google for the purpose of advertising and analytics.

  • Legal authorities if required by law or to protect our rights.

  • Any other party with your consent or as permitted by law.

Protection of Personal Information

We take reasonable steps to ensure your personal information is secure and protected from unauthorized access, use, or disclosure. We use encryption, firewalls, and secure servers to protect your data.

Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to update or correct your information, please contact us at contact@pristinecs.com.au

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and collect data about how you interact with our services. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: contact@pristinecs.com.au

  • Phone: 0438 236 278